The Title is your hook to catch your colleagues’ attention. Think about if you were asking someone sitting next to you for help. You’d start your question with “what”, “where”, “when”, “why”, or “how” and tell them the action you want, “fix”, “prevent”, “compare”, “access” - then provide more context and detail once you have their attention.

The Body is where you explain your question in more detail. The more information you can put in the question, the more likely you will be to get an answer.

Tags help teammates and you find information related to a specific topic.

Think you already know some experts that could answer your question? Start typing team member names or user groups and choose who should be alerted of your question.

Everyone can upvote (or downvote) questions to help identify the most pressing content.

Once an answer is submitted, the author of the question can accept it and mark it as the canonical answer.

Show your colleagues how you feel about a question or answer with a reaction emoji.

Timestamps next to the question asker’s name helps to give more context on how up to date a question is.

If you know the answer, or just part of it you can contribute to the disussion.

Choose who can edit your Article.

Find a category that fits your Article. This helps with searching and signals to those who find the content what exactly it is before clicking into the Article.

Use the same tags that you use for questions.

Our editor makes drafting content easy—you can use the Markdown or WYSIWYG version. Already have content that exists elsewhere? Simply copy and paste and your formatting comes along for the ride.

Collections allow you to group all content types together for a purpose. For example, you can create team onboarding collections with how-to documents, project documentation, FAQs, and other guides that can help a new team member up to speed.